Effective Date: 2026/11/1

This policy applies to AI glasses, camera glasses, sport glasses, smartwatches, and related products purchased directly from chinaaiglasses.com.

1. Coverage and Duration

We provide assistance for products that are defective, do not match their description, or fail to function as required under applicable consumer law.

Where an additional commercial warranty is offered, its duration, coverage, and provider are stated on the product page or in warranty information available before purchase. Those terms apply alongside your statutory rights.

The expiry of a commercial warranty does not automatically end your legal rights.

2. Exclusions

Subject to applicable law, warranty coverage does not include:

  • Normal wear, cosmetic deterioration, or normal battery aging.
  • Damage caused by accidents, misuse, improper storage, or failure to follow product instructions.
  • Damage from liquid exposure beyond the product’s stated resistance rating.
  • Faults caused by modifications, improper repairs, or incompatible accessories.

These exclusions apply only where the condition caused the reported problem. Using an independent repair service or third-party accessory does not, by itself, void coverage. Defective batteries remain eligible for applicable remedies.

3. How to Request Support

Email [email protected] with:

  • Your order number or other reasonable proof of purchase.
  • The product model and a description of the problem.
  • Relevant photos or videos, where reasonably available.

We may suggest troubleshooting or arrange an inspection. Contact us before shipping so we can provide the correct return instructions. Original packaging is helpful but is not required to exercise statutory rights.

4. Repairs, Replacements, and Refunds

Depending on the defect and applicable law, remedies may include repair, replacement, a price reduction, or a refund.

Statutory remedies will be provided within the legally required timeframe and without significant inconvenience. We cover necessary shipping, parts, and labor where required by law.

If a problem falls outside coverage, we will explain any proposed inspection or repair charges and obtain your agreement before proceeding.

5. Device Data

Before returning a device, back up personal files, remove linked accounts, and erase personal information where possible. If the fault prevents this, tell us when requesting support. Repairs or replacements may involve resetting the device.

Nothing in this policy limits mandatory consumer rights.

Where EU consumer law applies, eligible goods carry a minimum two-year legal guarantee from delivery, with longer protection in some countries. UK consumers retain statutory rights concerning faulty or misdescribed goods. U.S. customers retain applicable federal and state warranty rights.

7. Contact Us

Ai Glasses
Email: [email protected]
Website: https://chinaaiglasses.com/