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Effective Date: 2026/11/1
This policy applies to orders placed with Ai Glasses at chinaaiglasses.com.
1. Shipping Destinations and Charges
We serve international customers, including the United States, European Union, and United Kingdom. Availability depends on the destination, product, and carrier restrictions.
Available shipping methods and charges are displayed at checkout before payment. If we cannot fulfill delivery to your address, we will contact you and refund any payment for the canceled order.
2. Processing and Delivery Times
Order processing begins after payment confirmation. Any stated processing period is separate from transit time unless otherwise indicated.
Shipping and delivery estimates depend on product availability, destination, and the selected shipping method. Please review the information provided on the product page and at checkout.
Estimates may be affected by customs inspections, public holidays, severe weather, or carrier disruptions. These circumstances do not remove your statutory rights.
3. Shipment Updates and Tracking
We will send a dispatch notification to the email address provided with your order. Where tracking is available, the notification will include tracking details. Tracking updates may take time to appear after dispatch.
Orders may arrive in separate packages. We will not add shipping charges after purchase without your agreement.
4. Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, or customs clearance charges. Whether these are included in your payment or payable separately will be disclosed before purchase where applicable.
You may need to provide information reasonably required for customs clearance. Contact us if you are unsure about charges or documentation.
5. Delivery Information and Address Changes
Please provide a complete, accurate delivery address and contact details. If you notice an error, email us promptly. Changes may not be possible after dispatch.
If a parcel is returned because of an incorrect address, refusal, or failure to collect, we will contact you to discuss the next steps. Any lawful redelivery charges will be explained before you agree to them. Statutory cancellation and refund rights remain unaffected.
6. Delayed, Lost, or Damaged Orders
If we cannot ship within the promised period, we will notify you and offer a revised timeframe or cancellation with a prompt refund, obtaining your consent to any delay where required by law.
If your order is overdue, missing, damaged, or marked delivered but not received, contact us with your order number. Photos of packaging and damage can help our investigation, but are not a condition of exercising statutory rights.
We will work with the carrier and provide an appropriate remedy, including replacement or refund where required. We do not treat handover to our carrier as removing our responsibility for delivery.
7. Contact Us
For shipping questions or delivery assistance, contact:
Ai Glasses
Email: [email protected]
Website: https://chinaaiglasses.com/